PRIVACY POLICY

 

1. INTRODUCTION

MARCO POLO TOURS (in further text Agency) recognizes and appreciates your right to data confidentiality and obliges to preserve the safety of data collected through the Agency's website (www.marcopolo.hr).  

The Agency collects, processes and stores your personal data in accordance with the EU General Data Protection Act (GDPR) and other applicable regulations. The data will not be forwarded to third parties or brought to third countries, except when necessary to realize the contracted services (eg accommodation, airline, carrier, insurance).

We will consider that the further use of www.marcopolo.hr is your acceptance of all of the conditions described below.
 


2. USE OF PERSONAL DATA

Your personal data is given voluntarily to the Agency, either by registration (personal data such as: name, address, city, e-mail, date or year of birth will be used when registering); or using www.marcopolo.hr.

The personal data collected is stored electronically, and all appropriate technical and organizational measures are applied to prevent personal data breach. Received e-mails with your personal information will only be used by the Agency for the purpose of completing your requests.
 


3. RESERVATION

When reserving accommodation, travel or other services of the Agency, personal information of the reservation holder, who must be an adult, will be required (eg name, address, contact telephone, etc.) and data of the other service users (eg name, date of birth).

Only the necessary data for the realization of the service will be available exclusively to the partners in the realization of accommodation, transport, insurance and travel companion. Payment information (e.g., bank card number, expiration date) is specifically protected and will only be available to banks or credit card companies to authorize payment.

Please note that registration on the Agency's website (www.marcopolo.hr) is only allowed for persons older than 18 years. When registering on the Agency website, the user chooses the password independently and is accordingly responsible for it's protection and prevention of abuse by third parties.
 


4. COOKIES

Cookies allow the Agency to collect statistics of visitors at www.marcopolo.hr (for example, on which parts of the site users stay longer and where shorter), which Internet browser is in use (eg Internet Explorer, Opera, Safari, Google Chrome, Firefox) and similar.

Cookies are a small set of data sent from the Agency's website server to a user's computer, and serves as an anonymous identifier. Cookies are also used to facilitate navigation through web pages (for example, you do not have to enter registration data each time). Cookies are not used to access user data or to track user activities after leaving the Agency's website.

The agency reserves the right to use cookies on the Internet page but each user may prohibit receiving cookies by editing / changing the settings in their Internet browser.  
 


5. LINK

The Agency's website contains links to other websites (eg Facebook, Instagram, Hotels, airports, weather forecasts). Consequently, we wish to inform you that the Agency can not be held responsible for the respect of privacy on the mentioned Internet sites. Therefore, users are encouraged to read the Privacy Statements of each web site they access.
 


6. DIGITAL MARKETING

Contact information, such as your name and e-mail address, is mandatory in case you want to use the services of receiving promotional materials from the Agency. Promotional materials include information about services and special offers and newsletters.

The service can be disabled at any time by activating the "Logout" link at the end of an email or by sending a request to delete from the digital marketing list at info@marcopolo.hr.
 


7. SAFETY

The Agency undertakes all security measures to protect user data, during the input and transfer, data processing, and storage. Access to data is limited and accessed only by those employees who need it to perform business activities.

The personal information that the Agency is provided during the registration will be kept during the existence of the website or during the registration of the user. Any information provided to the Agency upon registration on the Internet site will be destroyed no later than when it is quashed.

At any time, users have the right to ask for information about their personal data being processed by the Agency, or to modify or delete it, by sending a request to info@marcopolo.hr.
 


8. NOTIFICATION OF CHANGES

In case of changes in the rules on privacy protection and processing of personal data through the website, the notice on these changes will be published on the homepage of the company’s website. The notice will contain all important information on the changes of the rules on privacy protection and processing of personal data through the website.
 

 

Contact us:

MARCO POLO TOURS d.o.o.
Ivana Mazuranica 21 (pp 95), 52210 Rovinj, Croatia

OIB/VAT: 226313040269/HR226313040269 / ID CODE: HR-B-52-130044015
Phone number (WhatsApp/Viber): +385 (0)91 5180616
E-mail: info@marcopolo.hr    /    URL: www.marcopolo.hr

Operation manager: Gordana Petrović

 


Last modification: March 2020


Instructions on how to file a complaint:

Pursuant to Article 6, item 3 of the Tourism Act (NN 130/17), we inform you that you may file complaints about the quality of our services in these business premises and you will receive a confirmation of the receipt in writing without delay.

A complaint may also be filed by mail to:

MARCO POLO TOURS d.o.o.
Ivana Mazuranica 21 (pp 95), 52210 Rovinj, Croatia
OIB: 226313040269

Or email to: info@marcopolo.hr.

We will respond to the consumer's written objection in writing no later than 15 days from the date of receipt of the complaint, so please include your contact address (or e-mail address) in your complaint for the response.

** The Agency is subject to official supervision by the State Inspectorate - Tourist Inspection, Šubićeva 20, 10 000 Zagreb.

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